Frequently Asked Questions

1. Why did I receive a letter from Eterna Claims Group?

Public bankruptcy filings indicate that your company may be listed as a creditor in a Chapter 11 case. We contact certain trade creditors to offer an optional cash purchase of their claim.

You are not required to take any action.

2. Is Eterna Claims Group affiliated with the debtor or the court?

No.

Eterna Claims Group is:

• Not the Bankruptcy Court
• Not the debtor
• Not the court-appointed claims agent

We are an independent third-party purchaser of claims.

3. What happens if I do nothing?

Nothing.

If you take no action:

• You keep your claim
• You remain eligible for any distribution under the bankruptcy process

Our offer is optional.

4. How is the offer amount determined?

Offers are based on:

• Publicly available schedule information
• Claim size and type
• Expected timing and administrative considerations

Offers are presented as fixed cash amounts associated with your Reference ID.

5. What information do I need to provide if I'm interested?

If you choose to proceed, the process typically includes:

• Identity verification
• Proof of the underlying invoice or statement
• Electronic signature of an Assignment of Claim
• Payment details (ACH or check)

We never request banking information by email.

6. When would payment be made?

Payment is initiated after:

• Verification is completed, and
• Any required court notice or objection period (if applicable)

You will receive confirmation when payment is initiated.

7. How can I verify this is legitimate?

You may:

• Enter your Reference ID in the portal
• Review the debtor and case number referenced
• Contact us directly using the information provided on this site